Return and Refund Policy

Last updated: October 6, 2026

Thank you for shopping with All Originals. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

We accept returns within 14 days of the date your order was delivered.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in the original packaging, when applicable
Include proof of purchase or your order number

To start a return, please contact us at customerservice@alloriginals.biz with your order number and a brief description of the reason for your return. We will provide you with instructions for returning the item.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Personalized or custom-made products
Final-sale or clearance items
Downloadable or digital products
Items that have been used, damaged, or altered after delivery

If you are unsure whether your purchase qualifies for a return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable / refundable in cases where the item was defective or we made an error, unless otherwise required by applicable law.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged or defective;
We sent you the wrong item; or
The return is otherwise required to be covered by us under applicable law.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost or damaged in transit before they reach us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, contact us at customerservice@alloriginals.biz within 48 hours of delivery. Please include your order number and clear photos of the item and packaging when applicable.

We will review the issue and, if appropriate, provide a replacement, refund, or other resolution at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.

We offer exchanges for eligible items. Contact us at customerservice@alloriginals.biz within 7 days of delivery to request an exchange.

Sale and Clearance Items

Sale and clearance items are final sale and cannot be returned or refunded.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at customerservice@alloriginals.biz

We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped may not be eligible for cancellation. In that case, you may return the order in accordance with this Return & Refund Policy.

Refund Delays

If you have not received your approved refund after the stated processing period:

Check your bank or credit card account again.
Contact your payment provider, as processing times can vary.
If you still have not received your refund, contact us at customerservice@alloriginals.biz

If you have questions about returns, refunds, or your order, please contact us:

All Originals
Email: customerservice@alloriginals.biz
Address: Bethel Springs, TN

We reserve the right to update this Return & Refund Policy at any time. The policy in effect at the time of your purchase will generally apply, subject to applicable law.